We would like to extend our gratitude for everyone’s continued patience as we have been carefully and steadily taking the steps needed to operate during the Covid 19 pandemic.

As the Province is now in the 4th wave of the Covid Pandemic, we have been carefully reviewing the plan from the General Public along with our Governing Health Authorities that regulate our Profession/Liability Insurance by which we are mandated.
As regulated Health Professionals, we are upheld to stricter standards than the general Provincial Plan.

Our Regulatory Boards continue to provide protocol updates & guidelines for all RMTs and Aestheticians to safely continue providing services as reopening stages allow.

As a clinic, we strive to maintain our high standard of safety for our
team’s safety and clients alike; we appreciate your continued respect of
our policies to uphold our shared responsibility.

We ask that you arrive no more than 5 minutes before your appointment time
so that we can continue to ensure social distancing in the
reception and hallways. Please wait in your car if you are early.

Masks are required at all times with no exceptions during the 4th wave; if
you have forgotten a mask we are happy to provide you with one.

Please bring your own water bottle. We are happy to get you a cup of water upon request.

Upon arrival, please sanitize your hands either by the hand sanitizer provided or go to
the washroom to wash your hands.

Please have a seat until your Therapist is ready for you.

As there are people coming in and out for appointments & product purchases, unless you are paying do not stand at the front desk and idle.

Moving forward our Clinic will indefinitely require a signed Daily Health
Attestation prior via email or at arrival of your appointment.
This is to ensure we are reducing everyone’s risk of all communicable diseases (colds, any viral flu) as this has significantly impacted our practice in previous years.
We do not want anyone coming in feeling unwell, client or therapist.

This year we had considerably less time off needed for sick leave from
staff and clients combined for cancelled appointments.
We will not charge for those who cancel due to sickness or household members
who are sick & we ask the same respect if a Therapist must cancel due to illness.
The questionnaire will be reviewed & confirmed upon arrival before your
appointment starts.

Our Therapists will complete this same health screening questionnaire at
the start of each work day.
This is the most essential measure in protecting you and our Staff to
ensure daily operations with the least amount of interruptions possible.

Retail- Please call to arrange product pick up time as we currently have part time reception.
If no reception is on then the door will be locked.
We are happy to keep the door open if we know when you can pick up a
product.
We have removed all testers and will be happy to do product consultations.
We may also be able to provide you with a sample
so you can try the product at home first as all product sales are final.

To reduce traffic at the desk and ensure we have the time to clean after
every treatment, we ask that once your service or product has been paid we finish up in a
timely manner.

If you have arrived late for your appointment we will not be able to extend
the treatment time.

Any home care protocols from your therapist will be shown to you in your
treatment room.

We are committed to keeping the office as clean as possible, for
our own health, and for yours.

Thank you for your cooperation!